CHECK FOR LOCAL TELEPHONE NUMBERS - By signing-up for N2Net Internet Access dial-up services, the CUSTOMER agrees that the CUSTOMER is responsible for verifying that the phone number the CUSTOMER is calling the Internet through N2Net is a local access number for the CUSTOMER'S computer to dial. Any telephone charges associated with CUSTOMER access to the Internet through N2Net are solely the CUSTOMER'S responsibility. Please note that N2Net does not reimburse or pay any telephone fees or long distance fees or charges for any CUSTOMER for any reason.

N2Net strives to provide fast and economical Internet access to you, our customer. (CUSTOMER). Please review the following terms, policies and conditions of N2Net (N2Net or N2Net Access). The terms, policies and conditions will establish a binding contract (AGREEMENT) between the CUSTOMER and N2Net. Explained in the terms, policies and conditions are the obligations N2Net has to the CUSTOMER, and the CUSTOMER'S obligations to N2Net when using N2Net Access for Internet access.

I. Terms of Internet Access AGREEMENT

A. N2Net requires its subscribers to abide by the rules of conduct described in

N2Net’s online policies, and to agree that those policies are integrated into this AGREEMENT by reference. Please take the time to read those policies.

B. Current account charges, including billing methods, rates and surcharges for using N2Net Access are listed in N2Net’s online policies or may be obtained by calling N2Net’s offices at 440-892-8833.

C. CUSTOMER agrees that N2Net may revise the terms and conditions of this AGREEMENT, revise its billing rates and account surcharges, and revise the services provided under this AGREEMENT at any time. These revisions will be binding and effective immediately on posting the revised AGREEMENT on N2net’s home page or on notification to the subscriber by e-mail or United States mail.

D. The CUSTOMER will review the AGREEMENT periodically to be aware of revisions. Upon review of the revisions in N2Net’s online policies, the CUSTOMER has the opportunity to terminate this AGREEMENT with N2Net by written notice via the United States mail. Receipt of the CUSTOMER'S notice of termination by N2net will activate the termination.

E. The CUSTOMER'S use of N2Net Access after notice of revisions in N2Net’s online policies will be proof that the CUSTOMER accepts the revisions and agree to abide by the revisions.

F. N2Net reserves the right to distribute informative e-mail to subscribers that will enhance and improve N2Net's access service. E-mails distributed to subscribers will be informative in nature and provide notification describing changes, upgrades and other important information involving the Internet medium.

II. Registration Information

A. The CUSTOMER agrees to provide accurate, complete and updated registration information to N2Net. Failure to provide accurate registration information results in the CUSTOMER'S unauthorized use of N2Net Access and the CUSTOMER'S account may be terminated.

B. Use of N2Net Access indicates that the CUSTOMER represents themselves as being at least eighteen years old and are legally able to enter into this AGREEMENT.

III. N2Net Access Services

A. N2Net will provide the CUSTOMER with unlimited connectivity to the Internet through N2Net Access; no set up fees, no cancellation fees; free customer technical phone support; fully licensed Internet access software and/or instructions for software configuration; and PPP Analog Internet access.

B. N2Net or its affiliates do not own, operate, manage or in any other way is affiliated with the Internet. The Internet is an international computer network of both the Federal and non-Federal inter-operable packet switched data networks. N2net cannot and will not guarantee that the access it provides to the Internet is sufficient to meet the CUSTOMER'S needs. The CUSTOMER agrees that their use of N2net Access and the Internet is at the CUSTOMER'S own risk and is subject to all local, state, national and international laws and regulations.

C. The CUSTOMER agrees that N2Net has the right, but not the obligation, to restrict or terminate the CUSTOMER'S access to the Internet at any time, if N2Net determines that the CUSTOMER is in violation of this AGREEMENT. The CUSTOMER agrees that if N2Net determines that the CUSTOMER is in violation of this AGREEMENT, any restriction or termination will be effective immediately and without prior notification. CUSTOMERS agree that N2Net will have no liability to the CUSTOMER for any restriction or termination of the CUSTOMER'S Internet access pursuant to such violation.

D. The CUSTOMER agrees that if N2Net terminates the CUSTOMER'S Internet Access services as a result of the the CUSTOMER'S policy violations, N2Net has the right to deny refunds of any prepaid account charges, and that this is forfeiture agreed to by the CUSTOMER and N2Net. This forfeiture is not a penalty charge but is considered liquidation damages.

E. The CUSTOMER agrees that the CUSTOMER is responsible for verifying that the phone number the CUSTOMER is calling the Internet through N2Net is a local access number for the CUSTOMER'S computer to dial. Any telephone charges associated with CUSTOMER access to the Internet through N2Net are solely the CUSTOMER'S responsibility. Please note that N2Net does not reimburse or pay any telephone fees or long distance fees or charges for any CUSTOMER for any reason. <![endif]>

IV. Acceptable Use

N2Net Access provides the CUSTOMER access (through the Internet) to information, communications, software, photos, video, graphics, music, sounds and other material and services located on the N2Net servers and on the Internet. This will be referred to as “content”.

A. The CUSTOMER agrees that the CUSTOMER must evaluate and bear the risks associated with the subject matter, accuracy, and completeness of usefulness of any content available to the CUSTOMER on or through N2Net Access.

B. The CUSTOMER agrees that N2Net has the right, but not the obligation, to remove content from the N2Net servers that N2Net, in its sole discretion, determines to be in violation of this AGREEMENT and N2Net’s online policies.

C. The CUSTOMER agrees that N2Net has the right to remove any content from its servers that it considers obscene, threatening, harassing, libelous, or in any way a violation of intellectual property laws. The CUSTOMER agrees that any material that would be considered “indecent” or “appealing to the prurient interest”, also commonly referred to as “adult material” is strictly prohibited.

D. N2Net also prohibits the transmission of unsolicited e-mail, commonly referred to as “SPAM”. All mailing lists and use of List Server are for “opt-in” purposes only. Each address on a mailing list must result from a request to be on the list by the addressee.

E. N2Net does not make a policy of pre-screening content placed on its servers by its subscribers. N2Net does not have the ability to monitor, review, or restrict prior to its transmission; content that may violate this AGREEMENT or N2Net’s online policies. Therefore, the CUSTOMER agrees that N2Net can not guarantee the prompt editing or removal from its servers, any content that may violate this AGREEMENT or N2Net’s online policies.

F. N2Net Access provides access to the Internet, which provides access to individuals who are not N2Net subscribers. The CUSTOMER agrees that N2Net can not monitor, review or restrict any content made available by third parties on the Internet, nor to edit or remove any such content after its posting on the Internet. The CUSTOMER also agrees that despite N2Net’s efforts, the CUSTOMER may receive content, which the CUSTOMER may consider to be inaccurate, defamatory, or otherwise offensive.

G. The CUSTOMER agrees that N2Net shall have no liability for the services, data or information made available to the public through N2Net Access to the Internet; including any liability for any consequential, indirect, special or incidental damages regardless of the success or effectiveness of other remedies; the CUSTOMER agrees that N2Net will not be liable for any action or inaction with respect to any content posted on or through N2Net Access and the Internet.

V. Copyright and Other Rights

A. N2Net Access provides access to content that is protected by copyrights, trademarks, intellectual property rights, and other proprietary rights (“rights”) of independent third parties who make such content available on or the N2Net Access service.

B. The CUSTOMER agrees that when CUSTOMERS use such content, its use will be governed by all applicable laws and regulations and by specific restrictions placed on such content by the owners or licensers of the rights of such content.

C. The CUSTOMER agrees not to post or transmit content that is subject to another party’s rights on or through N2Net Access without that party’s express permission. Such posting or transmitting will result in termination of this AGREEMENT and may result in civil or criminal liability.

D. The CUSTOMER agrees to obtain expressed authorization to distribute content on or through N2Net Access by the holder of such rights before the CUSTOMER uploads to software files, message boards or any other content that is subject to any rights.

E. The CUSTOMER agrees that by posting or transmitting content to any public area such as public chat rooms, message boards, news groups, web space or software libraries, the CUSTOMER is requesting N2Net to make that material available to other Internet users. The result of making this material available to other Internet users will be that copies of CUSTOMER'S content is transmitted to others. In order for N2Net to publish the CUSTOMER'S material, the CUSTOMER automatically grants , or represents that the owner of the material authorizes the CUSTOMER to grant, royalty free, perpetual, irrevocable, non-exclusive right and license to reproduce, publish, distribute, perform and display such material (partially or in its entirety) worldwide to service the CUSTOMER'S request.

VI. N2Net Access Software

A. CUSTOMER use of N2Net Access gives the CUSTOMER limited rights to use the software through which the CUSTOMER accesses N2Net and the Internet (“N2Net Access Software”). N2Net grants the CUSTOMER a non-exclusive, non-transferable, revocable, limited sub-license to use N2Net Access Software for connecting to N2Net Access in accordance with this AGREEMENT.

B. The CUSTOMER agrees that CUSTOMER use of N2Net Access Software provides the CUSTOMER access to proprietary features of N2Net and of software provided by N2Net’s licensers.

C. N2Net and its software licensers have rights in N2Net Access including but not limited to software, software documentation, the “look and feel” of N2Net Access, N2Net Access names, subscriber interfaces and other features.

D. The CUSTOMER agrees not to copy, modify, adapt, reproduce, translate, distribute, reverse engineer, de-compile, or disassemble any aspect of N2Net Access’ that is owned by N2Net or its licensers.

VII. No Warranty

A. The CUSTOMER agrees that CUSTOMER use of N2Net Access, N2Net Access Software and the Internet is solely at the CUSTOMER'S own risk.

B. The CUSTOMER agrees that N2Net Access and N2Net Access Software is provided “as is”, “as available” basis without warranties of any kind, either expressed or implied, unless such warranties are legally incapable of exclusion.

C. N2Net disclaims any and all loss of liability resulting from, but not limited to

1. loss of data

2. loss of software or hardware

3. loss of liability resulting from access delays or access interruptions

4. loss or liability resulting from computer viruses that travel over the Internet

5. loss or liability resulting from data non-delivery or data miss-delivery

6. any other loss or liability resulting from the negligent acts and/or omissions of N2Net or N2Net’s subscribers.

7. loss or liability resulting from any errors, omissions, or misstatement in any and all information, goods, or services obtained on or through N2Net Access

8. loss or liability resulting from acts of God.

D. The CUSTOMER agrees that N2Net’s entire liability, and the CUSTOMER'S exclusive and all inclusive remedy with respect with the CUSTOMER'S use of N2Net Access and N2Net Access Software, and any breach of the AGREEMENT, is solely and irrevocable limited to the amount the CUSTOMER paid to use N2Net Access services. In states where liability for consequential or incidental damages is not allowed, N2Net’s liability is limited to the extent permitted by law.

E. All prices listed on N2Net's web site are subject to change without notice. N2Net is not responsible for typographical errors.

VIII. Indemnification

A. The CUSTOMER agrees to defend, release, indemnify, and hold N2Net, its affiliated companies and licensers, harmless, from all liabilities, claims and expenses, including without limitation reasonable attorney’s fees, arising from breach of the AGREEMENT, by use of or in connection with, the posting or transmission of any content by or through the CUSTOMER'S account with N2Net.

B. The CUSTOMER agrees that N2Net has the right, but not the obligation, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by the CUSTOMER pursuant to Paragraph A of this section. In such event, the CUSTOMER shall have no further obligations pursuant to Paragraph A of this section.

IX. Cancellation

A. The CUSTOMER agrees that the CUSTOMER or N2Net may cancel this AGREEMENT for any reason at any time.

B. The CUSTOMER agrees that the CUSTOMER'S only right, with respect to dissatisfaction with: any AGREEMENT term; policy, or N2Net practice of operation; content on or available through N2Net Access or change therein; amount or type of fees or billing method or changes therein; is to cancel this AGREEMENT as described in Paragraph A.

C. The CUSTOMER agrees that N2Net has the right, but not the obligation, to delete all program, data, or other files on N2Net’s servers that are associated with CUSTOMER'S account at the time of cancellation.

D. The CUSTOMER agrees that only the person whose name is on the account will be able to

1. change user ID and/or Password

2. cancel an existing account

E. The CUSTOMER agrees that some restrictions may apply to selection of user ID.

F. The CUSTOMER agrees that the following are non-refundable:

1. Web and Publishing/Development fees

2. Domain registration fees

3. Static IP charges

4. Shipping and handling charges where applicable

X. Law

A. This AGREEMENT constitutes the entire AGREEMENT between the CUSTOMER and N2Net. The CUSTOMER agrees that this AGREEMENT supersedes all prior understandings or AGREEMENTS whether oral or written. This AGREEMENT may be modified only by a written instrument and signed by both parties.

B. The terms of this AGREEMENT shall be construed and enforced under the laws of the State of Ohio.

N2Net Online Policies

N2Net, Inc’s mission is to provide complete Internet Solutions to its customers. N2Net Access, the dial-up and hosting division of N2Net strives to provide fast and economical access to the Internet while supporting its customers with helpful technical support. In addition to these services, N2Net Access strives to create worry-free and positive Internet experiences by making every effort to reduce interference by persons who use N2Net Access in an improper or unlawful manner.

N2Net Access Online Policies include information regarding improper online behavior. These policies include:

· Billing

· Content of online material that is found on the Internet through N2Net Access

· Purchasing goods from the Internet through N2Net Access

· Complaint Procedures

N2Net Access’ Online Policies are part of the CUSTOMER'S subscriber AGREEMENT. The CUSTOMER'S account is subject to suspension or cancellation if, at any time the CUSTOMER restricts or inhibits other CUSTOMER'S use of N2Net access by engaging in any or the activities prohibited by N2Net.

All applicable laws and regulations, and international laws and regulations govern N2Net Access including all applicable local, state, national, other applicable laws include laws relating to copyright, trademark, obscenity, defamation, the right of privacy, false advertising, and fraud.

N2Net also requires that while using its services, CUSTOMERS must not interfere with other CUSTOMER"S use and enjoyment of N2Net Access services. The rules of proper Internet conduct govern all subscriber usage of N2Net access to the Internet. N2Net requests that all CUSTOMERS use their best judgment to be respectful of other CUSTOMERS' rights.

Please take the time to review N2Net’s online policies. The prohibitive activities listed do not represent proper Internet conduct and will be the cause for immediate cancellation of the CUSTOMER'S N2Net dial-up account.

I. Prohibitive and Abusive Activities

Please note that the term “material” means any information capable of being posted or transmitted on or through N2Net Access, including print, graphic, pictorial or audio form. Any abusive activities will be cause for immediate cancellation of the CUSTOMER'S N2Net Access account and services.

As a N2Net Access subscriber, the CUSTOMER agrees not to participate in the following activities:

1. Defamation - the CUSTOMER agrees not to post or transmit any information in violation of any applicable law.

2. Fraud – the CUSTOMER agrees not to post or transmit any fraudulent material on or through N2Net Access. This means any material or information that the CUSTOMER knows or has reason to know is false, and that the CUSTOMER intends others to rely on.

3. False Advertising – the CUSTOMER agrees not to post or transmit on or through N2Net any advertising or promotional materials that contain false, deceptive or misleading statements, claims or representations.

4. Unsolicited Advertising – the CUSTOMER agrees not to post or transmit any unsolicited advertising, promotional materials, or other forms of solicitation to other subscribers, individuals, or entities except in those areas (e.g., the classified areas, if applicable) that are disunited for such a purpose.

5. Copyright Violations – the CUSTOMER agrees not to post or transmit on or through N2Net Access any information or material that infringes on another person’s entity or copyright in all or any part of the material.

6. Trademark, Service Mark, and Trade Dress Violations – the CUSTOMER agrees not to post or transmit on or through N2Net Access any material or information that infringes another person’s rights in its trademark, trade dress or service mark.

7. Trade Secret Violations – the CUSTOMER agrees not to post or transmit on or through N2Net Access any information or material that reveals trade secrets belonging to another person, business, service other entity.

8. Obscenity – the CUSTOMER agrees not to post or transmit any obscene or sexually explicit images or other content on or through N2Net Access.

9. Harassment, Threats and Abuse – the CUSTOMER agrees not to use the Access Service to harass, threaten, abuse, embarrass or cause distress, unwanted attention or discomfort to any person or entity by any means, including the use of vulgar, hateful, racially, ethnically or otherwise objectionable information or material.

10. False Pretense – the CUSTOMER agrees not to use N2Net Access to impersonate any person, including but not limited to, a N2Net Access official or an information provider, guide, or host, or communicate under a false name or a name that the CUSTOMER is not entitled or authorized to use in all forms of online communication, including, but not limited to, screen names, subscriber profiles, chat dialogue and message postings.

11. Chain Letters – the CUSTOMER agrees not to post or transmit chain letters or letters or messages that offer a product or service based on the structure of a chain letter, on or through N2Net Access.

12. Inappropriate Content – the CUSTOMER agrees not to post or transmit on or through N2Net Access information or material that is patently inappropriate material, e.g. information or topics not related to the topics focused on by the participants in a particular news group or mailing list. That would include material that is obscene, threatening, harassing, libelous. The CUSTOMER agrees that any material which would commonly be considered “indecent” or “appealing to the prurient interest”, also commonly referred to as “adult” material, is strictly prohibited.

13. Scrolling – the CUSTOMER agrees not to cause the screen to “scroll” faster than other customers or users are able to type to it, or any action to a similar disruptive effect on or through N2Net Access.

14. Disruptive Activities – the CUSTOMER agrees not to use N2Net Access to disrupt the normal flow of online dialogue or otherwise act in a manner that negatively affects other subscribers, users, individuals or entities.

15. Violation of Service Provider’s Rules – the CUSTOMER agrees not to use N2Net Access to violate any operating rule, policy, or guideline of any other online service provider or interactive service.

16. Multiple Access – the CUSTOMER agrees that this AGREEMENT is not transferable. The CUSTOMER agrees not to simultaneously access N2Net Access for more than one session at any time.

17. Abuse of N2Net Access’ Procedures – the CUSTOMER agrees not to make false or unverified complaints against any N2Net subscriber or otherwise abuse any of N2Nets Access’ complaint response procedures.

18. Systems Abuse – the CUSTOMER agrees not to abuse N2Net Access’ system by causing any harm to the system so that it inhibits other user’s ability to effectively use the system.

19. SPAM – the CUSTOMER agrees not to post or cross post, regardless of content, of the same message to twenty (20) or more newsgroups or e-mail addresses. Any violations of our SPAM policy will result in immediate cancellation of the CUSTOMER'S account.

II. Content of Online Material

NOTICE: N2Net Access provides access to information, communications, software, photos, video, graphics, music, sounds and other material and services located both on N2Net’s servers and on the Internet (“content”). Please be aware that the Internet contains content, goods and services that some CUSTOMERS may find improper, obscene or otherwise offensive. Such content may not be appropriate for CUSTOMERS or for any minors who may be accessing the Internet through the CUSTOMER'S account.

As a matter of policy, N2Net Access does not prescreen content placed on N2Net’s servers by any of its subscribers and CUSTOMERS. N2Net does not have the practical ability to monitor, review or restrict information or material prior to its transmission. N2Net can not ensure that content on N2Net’s servers that may violate N2Net Access’ rules can be removed or edited before it is posted on N2Net’s servers. The CUSTOMER may therefore receive offensive and unsolicited information or material that N2Net can not control.

N2Net Access retains the right to remove information or material from N2Net’s servers that is in violation with N2Net’s CUSTOMER'S AGREEMENT. However, N2Net Access provides access to users who are not part of N2Net. N2Net Access does not have the ability to monitor, review or restrict any content made available by third parties on the Internet, nor edit or remove any such information or material after its posting on the Internet.

N2Net can not be responsible for any improper conduct, information or material and services available on or trough N2Net Access. N2Net strongly suggests that concerned parents consider using one of the commercially available programs capable of restricting access to sexually explicit material on the Internet. However, no parental control software is 100% effective and CUSTOMER'S use of such software is at CUSTOMER'S own risk. N2Net makes no suggestions or warranties or representations as to the accuracy, completeness or usefulness of any parental control software or service.

III. Privacy of Communications

N2Net intends to respect its CUSTOMER'S privacy and will not monitor or disclose the contents of private e-mail or private chat room communications. However, the CUSTOMER agrees that N2Net has the right, but not the obligation, to monitor or disclose the contents of private communication, if N2Net reasonable believes that such action is necessary. The following will give N2Net reason to monitor or disclose the contents of private communications:

· to comply with applicable law or valid legal process;

· to protect N2Net's rights or property;

· in emergencies when a person's physical safety is at issue.

IV. Online Goods and Services

N2Net does not control, provide, operate or take responsibility for any content, goods or services available on or through N2Net Access. The CUSTOMER may receive blind advertisements, pyramid schemes and other schemes to get rich or make money, on or through N2Net Access. These should be avoided or approached with skepticism and good judgment.

All such content, goods or services, are made available by independent third parties and are not part of N2Net Inc. or N2Net Access. Please remember that N2Net does not endorse, warrant or guarantee the accuracy, completeness, usefulness, quality or availability of any content, goods or services that are available to the CUSTOMER through use of N2Net Access. The CUSTOMER'S use of material and information provided on the Internet is solely at the CUSTOMER'S own risk.

N2Net will not be party to or responsible for any product purchased by the CUSTOMER through N2Net Access to the Internet. The CUSTOMER must use their best judgment and use caution when purchasing a product over the Internet through N2Net. N2Net assumes no responsibility for any transactions between the CUSTOMER and any other persons providing content, goods or services on or through N2Net. N2Net disclaims any responsibility for any such transactions even where N2Net Access features or displays a link with a particular World Wide Web site.

By using N2Net Access, the CUSTOMER agrees that neither N2Net nor its affiliates, shall be held responsible or liable, directly or indirectly, for any loss or liability of any nature, or for damage caused or alleged to have been caused, by the CUSTOMER'S use of or reliance on, any content, material or information, goods or services available on or through N2Net Access.

V. Account Charges

The CUSTOMER'S monthly account charges are payable in advance. No cancellation fees will be applied. Upon notification of CUSTOMER account cancellation from the CUSTOMER, N2Net will terminate service effective as of the last day of the current billing cycle. Refunds will be made on prepaid services that extend beyond the last day of the current billing cycle. Prorated refunds will not be made.

If N2Net terminates the CUSTOMER'S account due to violations of N2Net online policies, service will be terminated immediately and the CUSTOMER will forfeit any refund as liquidated damages, not as a penalty.

The CUSTOMER is responsible for all activities and charges associated with the CUSTOMER'S account. If any unauthorized charges are made on or through the Customer's account, the CUSTOMER is responsible for the charges until the CUSTOMER notifies N2Net of a breach of security by calling N2Net at 440-892-8833 or 1-888-626-3828. The CUSTOMER will need to change the CUSTOMER'S password at this time. Please be advised that the contact person or owner of the N2Net Access account is solely responsible for activities conducted through, on or with their N2Net Access account. If the CUSTOMER or anyone to whom the CUSTOMER has given access to the CUSTOMER'S account violates the N2Net Access AGREEMENT, the CUSTOMER'S account will be canceled.

If the CUSTOMER pays for their CUSTOMER account by credit card, the CUSTOMER expressly authorizes N2Net to charge the credit card account number associated with the CUSTOMER'S account for any N2Net Access service charges that accrue from month to month. The CUSTOMER re-authorizes N2Net to charge the CUSTOMER'S designated credit card account each time the CUSTOMER uses N2Net Access services. This authorization remains valid until the CUSTOMER terminates the CUSTOMER'S authorization in writing. N2Net may immediately terminate the CUSTOMER'S account, in N2Net's sole discretion, for declined credit cards, returned checks, or any other non-payment of account charges.

A billing cycle will begin on the date the CUSTOMER purchases N2Net Access service and will continue for one month from that date. A new billing cycle will begin on the anniversary date of the day of the month on which the CUSTOMER purchased N2Net Access.

If the CUSTOMER pays in a method other than credit card, the CUSTOMER'S account charges are due the first day of CUSTOMER'S billing cycle. The CUSTOMER'S account will be considered to be in default if payment of the CUSTOME'S account charges are not received on or before this date. If payment is not received by the closing of the following business day after the CUSTOMER'S billing cycle begins, the CUSTOMER'S account may be interrupted or terminated.

If any instrument received for payment is returned to N2Net unpaid, the CUSTOMER'S account will be considered to be in default, and in addition to the amount due, the CUSTOMER will be subject to a returned check charge of $25 which will be billed to the CUSTOMER account. If the CUSTOMER account is interrupted or terminated for non-payment, the CUSTOMER must continue to pay CUSTOMER'S monthly account charges due to N2Net.

Only the CUSTOMER'S signed written request to terminate CUSTOMER'S account sent via regular U.S. mail will relieve the CUSTOMER of the CUSTOMER'S obligation to pay the CUSTOMER'S monthly account charges. All requests for account termination are to be sent to:

N2Net

815 Superior Ave. #425

Cleveland, OH 44114

Attention: N2Net Access Account Manager

If the CUSTOMER'S account is in default, the CUSTOMER is subject to an interest charge of 2 percent per month, or the amount maximum allowable rate under state law. If the CUSTOMER defaults on the CUSTOMER account, the CUSTOMER agrees to pay N2Net its reasonable expenses, including attorney's fees and collection agency fees, incurred in enforcing N2Net's rights under N2Net Access' AGREEMENT.

VI. Complaint Procedures

N2Net is committed to customer service. That commitment means that N2Net is serious about its responses to complaints about its CUSTOMER'S use of the Internet. N2Net believes that its customers should be able to enjoy full use of the Internet without interference by persons who use the Internet (both N2Net subscribers and other users) in an improper or unlawful manner.

N2Net will respond to any complaints that involve online activities that are prohibited activities under the N2Net Access AGREEMENT or online policies.

Following is the N2Net complaint response procedure that will be followed in response to complaints from CUSTOMER'S and other users about N2Net subscribers. Under these procedures, Internet users - including N2Net subscribers - are responsible for monitoring use of the Internet by others. N2Net will issue warnings to its CUSTOMERS, suspend CUSTOMER'S accounts and even cancel CUSTOMER'S accounts when it learns of continuing improper activities.

Please contact N2Net with questions regarding these policies.

How to Submit a Complaint:

1. Form of Complaint - Complaints may be submitted in any form:

· e-mail: complaints@n2net.net

· voice: 440-892-8833

· toll free: 1-888-626-3828

· fax: 440-892-8844

· mail: 815 Superior Ave. #425, Cleveland, Ohio 44114

2. What information should be submitted

· the online I.D. ( User name) of the N2Net CUSTOMER involved.

· any information about the subscriber such as name and address

· a detailed description of the activities involved - specific categories of prohibited activities

· the dates the activities took place, e.g. the date information was posted.

N2Net will investigate each complaint in a timely manner.

Thank you for taking the time to read and understand the N2Net AGREEMENT and Online Policies. N2Net looks forward to successfully providing its CUSTOMERS with economical, fast and reliable Internet access in an easy to understand format and safe environment.